Terms & Conditions

 Term Fees & Payment

  • All term and registration fees paid are strictly non-refundable and non-transferable.
  • Fees apply only to the lesson and usage of the facility during the lesson.
  • Any external costs for usage of the facility outside of lesson times, or for participating in additional events such as competitions, are the responsibility of the student/parent.

 

 

Pro-Rated Fees

  • Mid-Term Enrolment: Students enrolling after the term has commenced will be charged a pro-rated fee based on the remaining lessons in the current term.
  • Late-Term Enrolment: Students enrolling from Lesson 7 onwards will be charged a pro-rated fee for the remaining lessons in the current term, together with the full term fee for the following term.

 

 

Term Structure & Make-Up Classes

  • Term Structure: Each term consists of 12 instructional weeks. Parents/guardians are responsible for referring to the Student Portal for the term schedule, assessment dates and other important programme information.
  • Make-Up Class Tokens: Each student is entitled to up to two (2) make-up class tokens per term, regardless of the reason for absence.
  • Booking and Notice: Make-up classes must be booked through the Student Portal at least three (3) days in advance, subject to availability.
  • Class Allocation: Students using make-up class tokens will be allocated to available classes of a similar level by the Customer Service team to ensure appropriate class placement and a consistent learning experience. All allocations are subject to availability, and students are not permitted to select alternative days, timeslots or locations.
  • Wet Weather & Haze Cancellations: Sessions may be cancelled due to adverse weather or haze conditions. Up to three (3) make-up credits may be provided per term for sessions cancelled due to wet weather and/or haze, subject to the applicable terms and conditions. Please refer to the next section for further details and guidelines on wet weather and haze-related cancellations.
  • Planning and Assessments: Parents/guardians are encouraged to plan ahead and take note of the term schedule, particularly during assessment weeks, when attendance is important for evaluating swimmers’ progress and determining readiness for progression. Please check the Student Portal regularly for assessment dates, programme updates and other important announcements.

 


Late Payment fee 

  • Payment Terms: Term fees must be paid in full by Lesson 3. Swim Lab reserves the right to suspend a swimmer’s participation in lessons if payment remains outstanding. Any missed lessons resulting from non-payment will not be eligible for refunds, credits or make-up sessions.
  • Late Payments: Swim Lab reserves the right to impose a late payment penalty of $21.80 per month (inclusive of GST) for invoices overdue by 30 days or longer.
  • Suspension for Outstanding Payments: Swimmers with invoices overdue by 15 days or longer may be suspended from lessons until all outstanding payments are settled.

 


Public and School Holidays

  • Class Schedule: Swimming classes may proceed on public holidays and during school holidays. Parents/guardians should refer to the Term Schedule on the Student Portal for the full schedule and applicable class dates.
  • Holiday Programmes: Swim Lab may offer separate swim camps and holiday programmes during school holidays. These programmes require separate enrolment and are subject to availability.
  • Updates: Follow us on Instagram for the latest programme announcements and updates.

 


Make-Up Lesson Policy

  • Eligibility: Each student is entitled to a maximum of two make-up class tokens per term. Tokens are available only to actively registered students with no outstanding fees.
  • Valid Reasons: Make-up class tokens may be used for missed lessons due to medical appointments, travel, personal matters or other valid reasons. Medical certificates (MCs) are not required.
  • Non-Transferable: Make-up class tokens cannot be transferred to another programme or sibling, or used to offset fees for the following term.
  • Validity Period: All make-up class tokens must be used within the same term. Unused or expired tokens are non-refundable and cannot be carried forward. Any outstanding make-up tokens will be forfeited after the student’s last scheduled lesson of the term.
  • Withdrawal and Rejoining: Withdrawing from and subsequently rejoining the programme will reset the student’s make-up class token entitlement.
  • Booking and Attendance: Once a make-up lesson has been scheduled, rescheduling is not permitted. If a student misses a booked make-up lesson, the token will be forfeited.
  • Missed or Cancelled Make-Up Lessons: Missed or cancelled make-up lessons will not entitle the student to a refund, credit or an additional make-up lesson.


Having said that, please understand that the key to swimming progress is consistency. Therefore, please honour the spirit of this privilege and only use it for illness or an occasional special event.

 

Minimum Class Size Policy

  • Minimum Enrolment: To maintain the quality and sustainability of our programmes, each class requires a minimum enrolment of three (3) students.
  • Class Cancellation or Merger: If a class fails to meet the minimum enrolment requirement after one term (three months), Swim Lab reserves the right to cancel or merge the class.
  • Alternative Arrangements: Affected students will be notified in advance and offered alternative classes of a similar level, subject to availability. Swim Lab will make reasonable efforts to minimise disruption and accommodate affected students.


Assessment Policy

  • Term Assessments: Assessments are conducted at the end of each term to evaluate swimmers’ progress in technique, water confidence and safety skills.
  • Progression Philosophy: Swim Lab prioritises strong foundations and long-term, quality learning over rushing through levels. Progression is based on each swimmer’s demonstrated ability and readiness.
  • Parent Participation: Parents and swimmers are encouraged to set aside time during assessment weeks to support the assessment process and understand the swimmer’s progress.
  • Further Information: For more details, please refer to the Assessment FAQ on the Student Portal.


Extended Illness & Medical Certificates

For extended illness or injury, parents/guardians should contact Swim Lab or X Lab directly via WhatsApp or email and provide the relevant medical certificate (MC). A member of our team will follow up to discuss the available options for the remainder of the term. All requests will be assessed on a case-by-case basis.

Please note the following conditions:

  • Backdated Medical Certificates: Backdated MCs submitted without prior notification to Swim Lab or X Lab will not be accepted.
  • Notice of Absence: An MC submitted for a missed class will not entitle the swimmer to an additional make-up class if at least six (6) hours’ notice of absence was not provided before the scheduled class.
  • Refunds and Withdrawals: Submission of an MC does not entitle the swimmer to a refund. Parents/guardians who wish to withdraw their child due to medical reasons must follow the applicable withdrawal policy.
  • COVID-19 Isolation: No credits or refunds will be provided for absences due to COVID-19 isolation. Swimmers may apply for make-up classes in accordance with the applicable make-up class policy.


Withdrawal

  • Withdrawal Effective Date: Withdrawals from Learn-to-Swim may take effect only at the end of the current term, while withdrawals from Development classes may take effect only at the end of a calendar month. Fees are non-refundable for early withdrawals or unused lessons.
  • Withdrawal Submission: All withdrawal requests must be submitted via the designated Withdrawal Form. A request will be considered officially received only after the form has been submitted and acknowledged by the Customer Service (CS) team. Verbal requests and informal messages will not be accepted as official notice.
  • Notice Deadline: For standard withdrawals from Learn-to-Swim, the Withdrawal Form must be submitted by the 10th lesson of the current term. All outstanding make-up lessons must be completed before the withdrawal takes effect.
  • Outstanding Payments and Make-Up Classes: All outstanding fees must be paid in full before a withdrawal can be processed. Make-up class tokens will not be granted for lessons missed before the withdrawal request has been formally submitted and acknowledged. No monetary refunds will be provided for unused lessons or make-up class tokens.
  • Medical Withdrawals: For withdrawals due to medical reasons, the completed Withdrawal Form and any required supporting medical documentation must be submitted to CS. The withdrawal will take effect only after the request has been formally acknowledged by CS. Verbal notice of withdrawal or cancellation will not be accepted.


Cancellations due to Inclement Weather

Weather Conditions: Classes will generally proceed during light rain unless conditions are deemed unsafe. Classes may be affected by lightning alerts, heavy rain, haze or other unsafe environmental conditions, in accordance with venue requirements and the applicable Haze Protocol.

Exception – The Sports Arina @ Jalan Kayu: Sessions conducted at The Sports Arina @ Jalan Kayu will not be cancelled due to rain or wet weather, as the pool is sheltered. Classes will proceed as scheduled during wet weather unless the venue is closed or conditions are deemed unsafe due to lightning or other environmental or safety concerns.

Lightning Alerts & Class Status: For sessions at venues where weather-related cancellations may apply, parents/guardians will be informed of any lightning alert and the status of the lesson at least 20 minutes before the scheduled class start time, where possible via email and/or WhatsApp. If a lightning alert occurs less than 20 minutes before the scheduled start time, parents/guardians will be informed as soon as reasonably possible.

Cancellation During Class: Swim Lab reserves the right to suspend or stop a lesson if weather or environmental conditions become unsafe after the lesson has commenced. Coaches will follow venue safety requirements and operational protocols when determining whether a lesson can continue.

Alternative Activities: No dryland lessons or alternative activities will be conducted in place of cancelled swimming lessons.

 


Cancellations due to Pool Equipment Failure or Absence of Coach

  • Notification: In the event of pool equipment failure or coach unavailability resulting in the cancellation of a scheduled class, affected students will be notified by email as soon as possible.
  • Make-Up Classes: Our Customer Service team will advise on available make-up classes and do its best to provide suitable alternative sessions within the same term, subject to availability. We seek parents’/guardians’ understanding that make-up class options may be limited due to scheduling and capacity constraints.
  • No Monetary Refunds: No monetary refunds will be provided for classes cancelled due to equipment failure or coach unavailability.
  • Assistance: Swim Lab will endeavour to minimise disruption and help affected students arrange suitable alternative sessions. The cancellation notification will include relevant details and instructions for booking a make-up class.

 


Coach and Time Changes

Swim Lab reserves the right to change coaches or reassign students to different classes when necessary to meet operational requirements and maintain programme quality. While we strive to provide consistency in coaching and class placement, changes may occasionally be required. We appreciate your understanding and flexibility.

 


Tryouts for Squad Progression

  • Progression: Swim Lab swimmers who have reached the Intermediate level and demonstrated readiness may progress towards competitive swimming with X Lab.
  • Tryouts: X Lab conducts tryouts twice a year, in March and November.
  • Parent Notification: Parents will be notified when tryouts are open. Swimmers who are ready to take the next step are encouraged to participate.
  • Register Your Interest: Parents interested in exploring competitive swimming or having their swimmer considered for an upcoming tryout may click here to register their interest.

 


Swimming Attire

  • Toilet Training: All swimmers must be fully toilet-trained. Swim diapers are not permitted.
  • Swim Caps: All students must wear a Swim Lab swim cap during lessons. Each student will receive one Swim Lab swim cap as part of the registration fee. Replacement caps may be purchased through our official online store.
  • Goggles: Goggles are recommended for all students, except babies.
  • Appropriate Swimwear: Students must wear suitable swimwear for lessons. Board shorts, rash guards/vests and bikinis are not permitted.

 


Pool Behaviour

  • Attendance and Supervision: Parents/guardians must accompany their child to register attendance before class and ensure that children are supervised before and after lessons. Swim Lab staff are not responsible for children left unattended outside lesson times.
  • Parent Participation: Parents/guardians are requested to refrain from actively participating in lessons so that swimmers and coaches can remain focused. Feedback may be shared with our Customer Service team at the poolside office during or after the lesson.
  • Swimwear: All swimmers must wear appropriate swimming attire made from materials specifically designed for swimming. Swim Lab reserves the right to ask swimmers wearing inappropriate attire to leave the pool.
  • Toilet Training: All swimmers must be fully toilet-trained. Swim diapers are not permitted.
  • Food and Eating: Eating during lessons is strictly prohibited. Parents/guardians and swimmers are requested not to bring food onto the pool deck.
  • Personal Belongings: Swimmers are responsible for their personal belongings. Swim Lab will not be responsible for any loss of or damage to personal items brought to lessons.
  • Safety and Compliance: Parents/guardians and swimmers must comply with all applicable safety requirements and regulations imposed by the relevant authorities and facility owners.

 


Parental Supervision

  • Parental Supervision: All children enrolled in the Learn-to-Swim programme must be accompanied by a parent or guardian aged 16 or above while at the swimming centre.
  • Before and After Lessons: Children must not be left unattended at the poolside before or after lessons. Parents/guardians are responsible for ensuring their child is collected promptly at the end of each lesson.
  • Pool Entry: Children must not enter the water until a Swim Lab coach is present and the lesson is ready to commence.
  • Coach Supervision: Coaches are responsible for swimmers during scheduled lesson times only. Parents/guardians remain responsible for their child before the lesson begins and immediately after it ends.
  • Parent/Guardian Availability: Parents/guardians must remain contactable throughout the lesson in case of an emergency, illness, injury or any situation requiring their immediate attention. Please ensure that your contact details are up to date and that any calls or messages from Swim Lab can be responded to promptly.

 

 

Facility Rules, Conduct and Use of Premises

All swimmers and accompanying parents or guardians must comply with the rules, policies, safety procedures and regulations applicable to the swimming facilities and premises operated, managed or used by Sports Schooling. This includes swimming pools, pool decks, changing rooms, toilets, showers, common areas and all other designated facilities.

Swimmers and accompanying parents or guardians are expected to:

  • Follow all instructions issued by coaches, staff, lifeguards and facility management.
  • Observe all pool safety rules, facility regulations and applicable signage.
  • Use changing rooms, toilets, showers and other facilities appropriately and in accordance with designated access, privacy and usage guidelines.
  • Respect the privacy, personal space, belongings and safety of other facility users.
  • Maintain appropriate behaviour in all common areas and refrain from actions that may endanger, inconvenience or disrupt others.

Parents and guardians are responsible for ensuring that their children understand and comply with these requirements. Failure to comply may result in appropriate action, including removal from a session or suspension from the programme, where warranted.

 

 

Photography & Video Images

  • Restrictions: Photography and video recording are not permitted during swimming lessons or at the swimming pool without prior approval from Swim Lab.
  • Parental Consent: Parents/guardians or other visitors wishing to photograph or record their child during a lesson must obtain prior approval from Swim Lab and consent from the parents/guardians of all other children who may appear in the images or footage.
  • Internal Use: Photographs and video footage taken by Swim Lab staff may be used internally for coaching, training and development purposes.
  • Marketing and Publicity: Separate parental/guardian consent will be obtained before any photographs or video footage of a child are used in newsletters, marketing materials, on the website or on other public platforms.

 

Re-Enrolling

  • Confirmation of Enrolment: Enrolment is confirmed upon receipt of payment by the stated due date. If payment is not received by the due date, the student’s place may be released and offered to other applicants.
  • Re-enrolment: Existing students will retain their current class placement for the following term unless advised by Swim Lab to progress to another level. Placement remains subject to timely payment and class availability.
  • Invoices and Term Information: Invoices will be sent by email at least two weeks before the end of the current term, stating the upcoming term dates, lesson times and applicable fees.
  • Declining Re-enrolment: Parents/guardians who wish to withdraw their child from Swim Lab must submit a request in accordance with the Withdrawal Policy. Please refer to the policy for the applicable notice requirements, withdrawal effective dates and terms.

 

Assumption of Risk

Swimming lessons involve inherent risks, including slipping, tripping, falling, accidental submersion, drowning and other risks that may result in injury or, in serious cases, death.

By enrolling your child in Swim Lab programmes, you acknowledge and accept the risks inherent in swimming and related activities. To the extent permitted by applicable law, you agree that Sports Schooling Pte. Ltd., operating as The Swim Lab, and its employees, coaches and authorised representatives shall not be held liable for claims, losses, costs or expenses arising from your child’s participation, except where such claims arise from negligence, wilful misconduct or other circumstances for which liability cannot lawfully be excluded or limited.

 

Waiver of Rights and Release of Liability

By enrolling your child in Swim Lab programmes, you acknowledge and accept the inherent risks associated with swimming and related activities. To the extent permitted by applicable law, you release and discharge Sports Schooling Pte. Ltd., operating Swim Lab, and its employees, coaches and authorised representatives from claims, losses, damages, costs and expenses arising from your child’s participation in these activities, except where such injury, damage or loss results from the negligence, wilful misconduct or reckless acts of Sports Schooling Pte. Ltd. or its representatives.

Severability

If any portion of these Terms & Conditions are held invalid, it is agreed that the balance shall continue in full legal force and effect. The above Waiver and Release of Liability is understood, and recognized as a legally binding Agreement on behalf of yourself, your child and guardians of your child to freely giving up substantial rights and assuming all risk of injury, death and property damage.

 

Data Protection Notice

By enrolling your child in our swim classes, you hereby agree to The Swim Lab’s Data Protection Notice, which sets out the basis on which we may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act. Our Data Protection Notice can be read in full here.

 

Others

We reserve the right to terminate/suspend your membership and/or swimming lessons without notice should any of the above conditions be deemed to be contravened. The Swim Lab and Sports Schooling reserve the right to amend the guidelines and policy from time to time, without prior notice at its sole discretion.